Our Guarantee & Warranty - Servo Garage Doors Fort Worth

The Servo Garage Doors Fort Worth Guarantee

Since 2015, we’ve repaired and installed more than 18,000 garage doors across Fort Worth, and every single one closed out the same way: a written price agreed before work started, and a photo record delivered before the technician left. The 365-Day Done Right Promise is the short version. If the repair isn’t right, we return and make it right, no invoice, no debate. That promise is written into The Haven Standard we operate under, not left to a handshake or a Yelp review. For a Fort Worth homeowner, that means the guarantee isn’t a marketing line. It’s the paperwork you keep.

Call (682) 297-6476

What’s Covered

• Workmanship on every repair and installation. If a component we installed fails within 365 days due to our workmanship, we fix it at no charge under the Done Right Promise.
• Parts sourcing and handling. We stock and service eight major brands: LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor. Before any replacement part goes in, the technician shows you the failed part and documents it in your photo record.
• Cleanup after the job. The work area is left the way we found it, minus the broken spring, stripped gear, or dead logic board we hauled off. No grease smears on the driveway, no hardware left on the garage floor.
• On-time arrival. When you book a repair, you get a named technician and an on-the-way text, not a four-hour window and a waiting game. If we’re running behind, you’ll know before you’re standing in the driveway wondering.
• Flat, written pricing before any work begins. Clause 1 of The Haven Standard: no quoted price is changed mid-job. The number on the written scope is the number on the invoice.
• Documented proof of what was found and what was done. Every visit closes with a photo record showing the failed part, the repair, and the completed door. That’s not an upsell. It’s the founding rule Servo was built on in 2015.

Our Satisfaction Promise

If something isn’t right, we want the call before you post the review. Here’s how it works. You call (682) 297-6476, a live person answers (24/7, including holidays), and we schedule the return visit. Marcus Deller, the owner, sees every make-it-right request that comes through the Fort Worth shop. The technician returns, re-checks the work against your original written scope, and corrects whatever failed. If the workmanship caused the failure within the 365-day window, you pay nothing. If a part failed prematurely, we document it, determine whether it’s a workmanship issue or a manufacturer defect, and resolve it from there. Either way, the make-it-right process ends with the same thing every Servo job ends with: a written record and photos showing what was done. No fine print about “reasonable wear and tear” hiding in a terms page you can’t find. The terms page exists, it’s referenced in your paperwork, and Clause 4 is why the technician photographs the failed part before quoting a replacement.

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Licensed & Insured Backing

A guarantee printed on a work order only matters if the company behind it can be held to it. Servo Garage Doors Fort Worth is independently owned and operated under The Haven Standard, holds its own Texas license, and carries its own insurance. That’s not a technicality. When a garage door repair goes wrong, a homeowner without a licensed, insured contractor is negotiating with whoever answers the phone next week. When we say we stand behind the work, the backing is real: a licensed entity with documented procedures for every job, from the written Clause 1 price quote to the Clause 4 photo record. Marcus Deller owns and operates this shop. It’s his name on the standard, and his insurance on the line if a repair isn’t done right.

What the Guarantee Doesn’t Pretend to Be

Some companies bury a lifetime warranty in the fine print and then define “lifetime” as three years of pro-rated coverage on select parts. We don’t play that game in Fort Worth. Our guarantee covers our workmanship for 365 days, straight up. Manufacturer warranties on parts like torsions springs, openers, and logic boards vary by brand and model, and the written scope you receive will note exactly what applies to your specific job. If a LiftMaster logic board we installed fails under its manufacturer warranty, we handle the replacement. If a spring from a manufacturer fails because it was a bad spring, we document it and work the claim. What we won’t do is invent a blanket “lifetime warranty” that means nothing when you read it. The Done Right Promise is one year, written down, with a process behind it. That’s the guarantee.

Free Second Opinion, Fort Worth Edition

If another Fort Worth garage door company has given you a written estimate and something about it feels off, bring us the paperwork. We’ll review it free, tell you what’s necessary and what isn’t, and give you our written price for the same scope. No coupon code, no “mention this ad.” The Free Second Opinion is part of how we operate under The Haven Standard. In Fort Worth, where every neighborhood from Westcliff to Basswood has a garage door truck driving around, a written price you can compare against another written price is the only honest way to shop a repair. We’ll put our number next to theirs and let the paperwork do the talking.

Frequently Asked Questions About Our Guarantee